Thank you for choosing our engraved glassware. . Each piece has been carefully personalised and crafted to be enjoyed for years to come. To maintain the beauty and longevity of your engraved glassware, please follow the care recommendations below.

Care Instructions

• Hand washing is strongly recommended for all engraved glassware.

• Wash gently in warm water using a mild dishwashing liquid and a soft cloth or sponge.

• Avoid abrasive cleaners, scourers, or harsh chemicals, as these may damage the engraving and glass surface.

• Do not soak glassware for extended periods.

• Rinse thoroughly and dry immediately with a soft lint-free cloth to help prevent water spots.

• Handle with care, especially around the rim and stem areas.

• Avoid sudden temperature changes, such as pouring boiling liquids into cold glassware, as this may cause cracking.

• While some glassware may be dishwasher safe, engraved designs are best preserved through gentle hand washing only.

• Store glassware upright in a secure location to avoid chips or scratches.

   

Important Note

As each item is individually engraved, slight variations may occur, making every piece uniquely yours. Proper care will help preserve the engraving and maintain the luxurious appearance of your glassware.

JM Luxe Giftware: Elegant pieces made to celebrate life’s special moments.

At JM Luxe Giftware, we take immense pride in the quality and craftsmanship of our personally engraved gifts. Because our products are custom-made to your specific requirements, please review our policy below regarding returns and refunds.

1. Personalised & Engraved Items

Due to the custom nature of our products, we do not offer refunds or exchanges for change of mind or customer error (such as spelling mistakes or incorrect date provided at the time of order).

Recommendation: Please double-check all spelling, initials, and dates carefully before finalising your order.

2. Faulty or Damaged Goods

We want your special day to be perfect. If your order arrives damaged (e.g., glass breakage during transit) or if there is a manufacturing fault, please contact us within 48 hours of receiving your package.

To lodge a claim, please email us at jmluxegiftware@gmail.com with your order number and clear photos of the damage.

Once verified, we will prioritise a replacement for you at no additional cost. If a replacement is unavailable, a full refund for the item will be issued.

3. Order Cancellations

Because we begin the design and engraving process shortly after an order is placed, cancellations can only be accepted within 2 hours of purchase. Once the engraving process has begun, we are unable to cancel or refund the order.